Privacy policy
Pursuant to Article 6 of French Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (LCEN), users are informed that this website is published by REVOTEL.
Introduction
As part of providing its services, including those available through its website, mobile website, online booking platform and mobile applications, REVOTEL, acting as the Data Controller, may collect and process personal data relating to you.
We are committed to protecting the privacy of our customers, prospective customers and visitors to our digital services. All personal data processing carried out through our services complies with applicable data protection legislation, including the French Data Protection Act ("Informatique et Libertés") as amended, and the General Data Protection Regulation (EU) 2016/679 (GDPR).
1. Our Commitment to Protecting Your Personal Data
REVOTEL is committed to ensuring a high level of protection for the personal data of its customers, prospective customers, users of its websites, online booking services, mobile applications and any other individual whose personal data it processes.
We undertake to comply with all applicable data protection legislation and ensure that:
• your personal data is processed lawfully, fairly and transparently;
• your personal data is collected for specified, explicit and legitimate purposes and not processed in a manner incompatible with those purposes;
• your personal data is adequate, relevant and limited to what is necessary for the purposes for which it is processed;
• your personal data is accurate and kept up to date, with reasonable steps taken to correct or erase inaccurate information without undue delay.
REVOTEL implements appropriate technical and organisational measures to ensure a level of security appropriate to the risks involved, while protecting your rights and personal data by design.
We also require our service providers and subcontractors to maintain the same level of data protection.
2. What Personal Data Do We Collect?
Depending on the Purpose of Collection
The personal data we collect depends on the services you use and the purpose for which the information is collected.
We may collect, among other things:
• Your name and surname
• Postal address
• Email address
• Telephone number(s)
• Login credentials (username and password)
• Communications exchanged with us (emails, messages, customer service enquiries)
• Demographic information such as age, gender and lifestyle preferences
• Browsing information including pages visited, dates, IP address and approximate location
• Payment information relating to reservations or purchases (billing address, payment method, credit card information processed securely by our payment provider)
We may also collect information indirectly when you interact with our content on social media or other online platforms.
Personal Data Relating to Children
REVOTEL does not knowingly collect or process personal data relating to children under the age of 18 without prior parental or legal guardian consent.
If such information is collected, parents or legal guardians may request its deletion by contacting us using the details provided at the end of this policy.
3. How Is Your Personal Data Collected?
Information You Provide
You may provide personal data through various channels, including:
• Making a reservation
• Completing online forms
• Subscribing to newsletters
• Creating an online account
• Sending enquiries
• Applying for employment
• Posting comments on social media
• Contacting the hotel directly
IP Address
Each time you access our website, our servers automatically record your IP address.
IP addresses are used solely to analyse website traffic and improve our services.
Where necessary, they may also be used in cooperation with your internet service provider to enforce our Terms of Use or comply with legal obligations.
Cookies
To improve your browsing experience, REVOTEL uses cookies and similar technologies.
Cookies enable us to recognise your device and collect information depending on your preferences.
The website may use the following categories of cookies:
Essential Cookies
These cookies are required for the proper functioning of the website, including online reservations and purchases.
Without them, certain services cannot operate correctly.
Performance Cookies
These cookies help us analyse website performance, identify technical issues and improve user experience.
They collect anonymous statistical information such as:
• Number of visitors
• Pages viewed
• Time spent on pages
• Error messages
• Click activity
Functional Cookies
These cookies remember your preferences, including:
• Preferred language
• Username
• Region
• Display settings
They allow us to personalise your browsing experience.
Advertising Cookies
Advertising cookies help display advertisements relevant to your interests.
They may also measure the effectiveness of advertising campaigns and are generally placed by advertising partners.
No personally identifiable information is collected through these cookies.
Third-Party Cookies
Our website may contain links to third-party websites and social media platforms.
We have no control over the cookies placed by these external services.
Please consult their respective privacy and cookie policies for further information.
Respecting Your Privacy
We are committed to two fundamental principles:
• We never associate cookies with information that directly identifies you.
• We never sell or disclose your personal information to advertisers.
If your device is shared with other users, personalised content may be visible to them.
You may modify your browser settings at any time to manage cookies.
For more information about cookies, please visit:
https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
4. Why Do We Use Your Personal Data?
Your personal data may be used for purposes including:
• Managing reservations and purchases
• Providing hotel services
• Customer relationship management
• Marketing communications (where consent has been obtained)
• Customer satisfaction surveys
• Loyalty programmes
• Promotional campaigns
• Statistical analysis
• Recruitment
• Customer support
• Handling enquiries and complaints
• Improving our products and services
Processing is carried out where necessary:
• To perform a contract;
• To comply with legal obligations;
• To pursue our legitimate business interests;
• Where your consent has been obtained.
5. How Long Do We Keep Your Data?
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.
Retention periods are determined in accordance with:
• applicable legal requirements;
• limitation periods;
• recommendations issued by the French Data Protection Authority (CNIL).
6. Who May Access Your Personal Data?
Recipients
Your data may be shared with:
• authorised employees;
• subcontractors;
• technical service providers;
• payment providers;
• banking institutions.
All recipients are contractually required to maintain appropriate levels of confidentiality and security.
International Data Transfers
Some personal data may be processed outside the European Economic Area (EEA).
Where this occurs, REVOTEL ensures that appropriate safeguards are implemented in accordance with applicable data protection legislation.
7. Your Rights
Under the GDPR, you have the right to:
• Access your personal data;
• Rectify inaccurate data;
• Request deletion ("right to be forgotten");
• Restrict processing;
• Object to processing;
• Request data portability;
• Provide instructions regarding your personal data after your death.
Individuals who were minors when their data was collected may request its deletion.
To exercise your rights, please contact:
REVOTEL
681 Avenue de la Mer Cottage
06210 Mandelieu-la-Napoule
France
Email: contact@ilotdugolf.fr
Please include sufficient information to verify your identity.
You also have the right to lodge a complaint with the French Data Protection Authority (CNIL) or the supervisory authority in your country of residence.
8. Data Security
Protecting your personal information is one of REVOTEL's highest priorities.
We implement appropriate technical and organisational security measures to protect your data against:
• accidental or unlawful destruction;
• loss;
• alteration;
• unauthorised disclosure;
• unauthorised access.
Our online payment system uses the latest secure payment technologies.
REVOTEL also employs fraud detection systems to help prevent fraudulent payment transactions.
We encourage users to contribute to the protection of their personal data by:
• keeping passwords confidential;
• logging out after each session;
• closing browser windows when using shared computers.
9. Contact Us
If you have any questions regarding this Privacy Policy or how REVOTEL processes your personal data, please contact:
contact@ilotdugolf.fr
10. Changes to This Privacy Policy
REVOTEL reserves the right to amend this Privacy Policy at any time.
Where significant changes are made, notice will be published on the homepage of the website.
11. Telephone Marketing Opt-Out
If you do not wish to receive telephone marketing calls in France, you may register with the official Bloctel opt-out service:
https://www.bloctel.gouv.fr/













